Terms of Service

1. Agreement to Terms

By accessing and using the services of Hushed Hedge Real Estate ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our services.

2. Description of Services

Hushed Hedge Real Estate provides comprehensive real estate services including:

• Property sales and purchases
• Property lettings and management
• Property valuations and market appraisals
• Investment advice and consultation
• Property marketing and advertising

3. Professional Standards

We are regulated by relevant UK property industry bodies and operate under strict professional standards. All our agents are qualified and experienced in UK property law and regulations.

4. Client Obligations

4.1 Accurate Information

Clients must provide accurate, complete, and current information about their property requirements, financial circumstances, and personal details relevant to the transaction.

4.2 Property Documentation

Property sellers must provide all necessary documentation including title deeds, energy performance certificates, and any relevant planning permissions or building regulations compliance certificates.

4.3 Viewing Arrangements

Clients must give reasonable notice for property viewings and provide appropriate access to properties under our management.

5. Fees and Commissions

5.1 Sales Commission

Our standard commission for property sales is clearly outlined in our terms of business and is payable upon successful completion of the sale.

5.2 Lettings Fees

Lettings fees are charged in accordance with current UK legislation and are clearly disclosed before any agreement is signed.

5.3 Additional Services

Fees for additional services such as professional photography, premium marketing, or specialist valuations will be agreed in advance and invoiced separately.

6. Marketing and Advertising

We reserve the right to market properties using various channels including our website, third-party property portals, social media, and traditional advertising methods. All marketing materials remain our intellectual property.

7. Data Protection and Confidentiality

We handle all personal and property information in accordance with UK data protection laws. Client information is kept confidential and only shared with relevant parties involved in property transactions.

8. Liability and Insurance

8.1 Professional Indemnity

We maintain professional indemnity insurance as required by industry regulations. Our liability is limited to the amount covered by our insurance policy.

8.2 Property Damage

We are not liable for any damage to property during viewings or marketing activities unless caused by our negligence.

8.3 Market Conditions

We cannot guarantee specific outcomes in property transactions due to market conditions, economic factors, or third-party actions beyond our control.

9. Complaints Procedure

If you have a complaint about our services:

1. Contact your designated agent directly
2. If unresolved, escalate to our complaints manager
3. We will investigate and respond within 15 working days
4. Unresolved complaints can be referred to the Property Ombudsman

10. Termination of Services

Either party may terminate our services with appropriate notice as specified in individual service agreements. Termination does not affect any rights or obligations that have already accrued.

11. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or pandemic restrictions.

12. Intellectual Property

All content on our website, marketing materials, and property descriptions remain our intellectual property. Unauthorized reproduction or distribution is prohibited.

13. Governing Law

These terms are governed by English and Welsh law, and any disputes will be resolved in the courts of England and Wales.

14. Amendments

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of revised terms.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us:

17. Regulatory Information

Hushed Hedge Real Estate is registered with:

• Companies House - Company Number: [Company Number]
• Property Ombudsman Scheme
• Client Money Protection Scheme
• HMRC for Anti-Money Laundering compliance